Last updated: September 2025
At Old Station Road, your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us.
1. Information We Collect
- Personal details: name, email, phone, billing and shipping addresses.
- Order information: products purchased, payment method (handled securely by third-party gateways).
- Account details: if you register, we store your login email and encrypted password.
- Technical data: IP address, browser type, device information, and cookies to improve site performance.
- Marketing preferences: if you subscribe to our mailing list or promotions.
2. How We Collect Your Information
- When you place an order or create an account.
- When you subscribe to our newsletter or marketing communications.
- Through cookies, analytics, and advertising tools (e.g. Brevo, Google Analytics, Meta, TikTok).
- If you contact us via email, forms, or social media.
3. How We Use Your Information
- To process and deliver your orders.
- To communicate with you about orders, updates, and support.
- To personalise your shopping experience and improve our services.
- To send marketing offers (only if you have opted in).
- To comply with legal obligations (e.g. tax, fraud prevention).
4. Sharing Your Information
We do not sell your data. We only share it with trusted service providers where necessary:
- Payment providers (e.g. Stripe, PayPal, Afterpay) to securely process transactions.
- Shipping providers (e.g. Australia Post, couriers) to deliver your orders.
- Email & marketing services (e.g. Brevo) if you subscribe to updates.
- Analytics/advertising tools to help us improve and promote our store.
5. Cookies & Tracking
We use cookies to enhance your browsing experience, remember your cart, and show relevant offers. You can manage or disable cookies in your browser settings. See our Cookie Policy for more.
6. Data Security
We use SSL encryption, secure servers, and restricted access to protect your personal data. Payment details are processed by third-party gateways and never stored on our servers.
7. Data Retention
We keep your personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes.
8. Your Rights
You have the right to:
- Access, update, or correct your personal data.
- Request deletion of your data (unless required by law to keep it).
- Opt out of marketing communications at any time.
- Withdraw consent where you previously gave it.
9. International Data Transfers
Some of our service providers may store or process data overseas. We ensure these providers meet privacy and security standards.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
11. Contact Us
If you have questions or requests regarding your personal data, please contact us: